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Donna
Kozik
Freelance Copywriter & Consultant
Phone: 619/297-1749
E-mail: Donna@DonnaKozik.com
Web site: http://www.DonnaKozik.com
IKON
Business Solutions for San Diego Metropolitan Magazine
Pull
quotes:
“When
a customer comes to us with a problem, we don’t just
`throw a machine’ at it. We
provide solutions by applying the right people with the
right technology to achieve business results.”
-- Shannon Kirby, president
“We
want to take the worry of risk out of our customers’
hands – we make it our problem by making an assessment
of their business communications needs. By putting their
trust in us, customers are making a safe decision.”
-- Shannon Kirby, president
IKON
Office Solutions
The
job of creating, printing and distributing documents is
one of the most expensive aspects of doing business.
It’s also one of the least managed.
IKON
Office Solutions is a leading supplier of business
communication products and services. IKON provides
customers with complete business answers for every office,
production and outsourcing need, including copiers
and printers, distributed
printing, facilities management, imaging
and legal document management, as well as network
design and consulting, e-business
development, telecommunications services and technology
training.
Most
of all, IKON provides solutions.
“When
a customer comes to us with a problem, we don’t just
`throw a machine’ at it,” says Shannon Kirby,
president of IKON Office Solutions of San Diego. “We
provide solutions by applying the right people with the
right technology to achieve business results.”
IKON’s
goal is to help businesses create and distribute
information the most efficient way possible. IKON
professionals do this by analyzing business problems and
providing solutions through IKON’s communication
expertise, products and customer service.
There
are two distinct advantages to IKON Office Solutions.
Since IKON is not a manufacturer, representatives are free
to combine the best hardware and software available to
create customized solutions that meet the high demands of
business communication. And IKON’s expert sales and service staff back the
solutions they provide. In fact, these employees play a
large role in IKON’s worldwide success and growing list
of loyal customers.
Peregrine
Systems is one such customer. A successful software
company based in San Diego, Peregrine was rapidly
outgrowing its capacity to produce technical, sales and
training manuals. An IKON competitor proposed costly new
equipment. IKON offered a very different alternative based
on an off-site “deliver and print” model for
documentation. That is, IKON suggested distributing
documents electronically for printing and finishing at
locations where they were needed which, in this case,
ranged from Southern California to Dublin, Ireland. It
improved Peregrine’s service to internal and external
customers and greatly reduced freight charges.
Meanwhile,
on-site at Peregrine, IKON provided a comprehensive
solution that included production of technical and sales
documents, duplication of Peregrine’s software onto CD
and packaging and shipping – essentially fulfilling
customer orders for Peregrine’s products. Most
importantly, IKON met Peregrine’s needs while achieving
substantial cost savings, especially on the purchase of
hardware.
“We
have a national scope, and we provide a local touch,”
says Kirby. That local touch plays an especially important
role in IKON’s work with smaller businesses, or those
that have limited funds to spend on office equipment.
By
choosing IKON to manage on-site copy centers, convenience
copiers, printer facilities and mailrooms, companies are
gaining access to state-of-the-art technology with no
capital investment. They also are contracting with a
single business partner for an end-to-end solution that
lets them stay focused on their core business. And they
are learning that this solution, based on an
enterprise-wide document management strategy, can achieve
real savings.
Bringing
such solutions to small, medium and large businesses all
over the region has led to many long-term customer
relationships. “Providing a person to fix a copier –
that’s an accepted level of doing business for many, but
not for us,” says Kirby. “Our customers trust us to
give them information – not just machines. We take
service to the next level by providing insight on where
the customer should be going.”
Sometimes
that insight can even include recommending another company
to provide hardware or software. It’s all part of the
strong relationship IKON builds with its clients to fill
their communication needs. At other times, IKON pitches in
and does the job itself. Kirby proudly points to IKON’s
“working showroom” as a way his company serves
clients.
“We
can print customers’ products at our center in San Diego
or Florida or wherever they are needed,” he said.
“It’s all part of our Digital Express®
capabilities.” IKON
professionals also may recommend purchasing less equipment
for the office and, during times of peak volumes, printing
at IKON’s on-site copy center. “It leads to less cost,
more convenience and, in some instances, higher production
quality,” says Kirby.
Changing
the way your office manages documents can be an
intimidating prospect.
That’s where IKON shines because it takes on the
risk of finding the best possible solution for the least
expense. And it takes the solution one step further by
proving it will work.
“We
want to take the worry of risk out of our customers’
hands – we make it our problem by making an assessment
of their business communications needs,” says Kirby.
“By putting their trust in us, customers are making a
safe decision.”
The San
Diego office is one of 800 IKON locations worldwide. IKON
Office Solutions of San Diego is located at 7420 Mission
Valley Road, San Diego, CA 92108. For more information,
call (619) 220-0500 or visit the website www.ikon.com.
-- end
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Donna
Kozik
(619) 297-1749
Donna@DonnaKozik.com
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